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How do ordinary people access justice? This book offers a novel
socio-legal approach to access to justice, alternative dispute
resolution, vulnerability and energy poverty. It poses an access to
justice challenge and rethinks it through a lens that accommodates
all affected people, especially those who are currently falling
through the system. It raises broader questions about alternative
dispute resolution, the need for reform to include more collective
approaches, a stronger recognition of the needs of vulnerable
people, and a stronger emphasis on delivering social justice. The
authors use energy poverty as a site of vulnerability and examine
the barriers to justice facing this excluded group. The book
assembles the findings of an interdisciplinary research project
studying access to justice and its barriers in the UK, Italy,
France, Bulgaria and Spain (Catalonia). In-depth interviews with
regulators, ombuds, energy companies, third-sector organisations
and vulnerable people provide a rich dataset through which to
understand the phenomenon. The book provides theoretical and
empirical insights which shed new light on these issues and sets
out new directions of inquiry for research, policy and practice. It
will be of interest to researchers, students and policymakers
working on access to justice, consumer vulnerability, energy
poverty, and the complex intersection between these fields. The
book includes contributions by Cosmo Graham (UK), Sarah Supino and
Benedetta Voltaggio (Italy), Marine Cornelis (France), Anais Varo
and Enric Bartlett (Catalonia) and Teodora Peneva (Bulgaria).
How do ordinary people access justice? This book offers a novel
socio-legal approach to access to justice, alternative dispute
resolution, vulnerability and energy poverty. It poses an access to
justice challenge and rethinks it through a lens that accommodates
all affected people, especially those who are currently falling
through the system. It raises broader questions about alternative
dispute resolution, the need for reform to include more collective
approaches, a stronger recognition of the needs of vulnerable
people, and a stronger emphasis on delivering social justice. The
authors use energy poverty as a site of vulnerability and examine
the barriers to justice facing this excluded group. The book
assembles the findings of an interdisciplinary research project
studying access to justice and its barriers in the UK, Italy,
France, Bulgaria and Spain (Catalonia). In-depth interviews with
regulators, ombuds, energy companies, third-sector organisations
and vulnerable people provide a rich dataset through which to
understand the phenomenon. The book provides theoretical and
empirical insights which shed new light on these issues and sets
out new directions of inquiry for research, policy and practice. It
will be of interest to researchers, students and policymakers
working on access to justice, consumer vulnerability, energy
poverty, and the complex intersection between these fields. The
book includes contributions by Cosmo Graham (UK), Sarah Supino and
Benedetta Voltaggio (Italy), Marine Cornelis (France), Anais Varo
and Enric Bartlett (Catalonia) and Teodora Peneva (Bulgaria).
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